Arena Kings Privacy Policy for Philippine Players

Full Policy

What We Collect and Why

1. Information We Collect

When you register an account with Arena Kings, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a username and password that you create during registration, which are used to secure access to your account. When you make a deposit or request a withdrawal, we collect payment-related information such as your GCash number, bank account details, or other payment method identifiers — though we do not store full card numbers on our servers. Additionally, we collect device and usage data such as your IP address, browser type, operating system, and the pages you visit within the platform, which helps us improve performance and detect suspicious activity.

2. How We Use Your Information

Arena Kings uses the personal information we collect primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Your identity and payment information may be used to conduct Know Your Customer (KYC) verification checks, which are required under applicable Philippine regulations before we can process certain transactions. We may also use aggregated, anonymised usage data to analyse platform performance, improve our mobile experience, and develop new features for Filipino players. Arena Kings does not use your personal data to make automated decisions that would significantly affect your rights without human review.

3. Sharing of Personal Data

Arena Kings does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what we have authorised. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. We will always aim to notify you of such disclosures where we are legally permitted to do so.

4. Data Retention

We retain your personal information for as long as your Arena Kings account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum of five years following the closure of your account, as required by applicable anti-money laundering regulations. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Usage logs and technical data are typically retained for shorter periods and are reviewed regularly to ensure we are not holding data beyond what is necessary. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your data.

5. Cookies and Tracking Technologies

Arena Kings uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and keep your session secure while you are logged in. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use Arena Kings after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

6. Security Measures

Arena Kings takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. However, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Arena Kings account and to keep your login credentials confidential at all times.

7. Your Rights as a Data Subject

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data subject to applicable legal retention requirements. You also have the right to object to the processing of your personal data in certain circumstances, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, you may contact the Arena Kings support team by email at [email protected], and we will respond to your request within a reasonable timeframe. We are committed to handling all data subject requests with transparency and respect.

8. Changes to This Policy

Arena Kings reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the date shown at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification. Your continued use of Arena Kings after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please do not hesitate to reach out to us at [email protected].